PRIVACY POLICY

Data Policy

The website is published by UK LONDON PRIVATE HIRE LIMITED.

We will only collect personal information if it is voluntarily provided by individuals.

When you visit our website, our server collects information such as your internet service provider, the pages you visited, and the time of visit.

We use this information only for website usage analysis and to make improvements. No personally identifiable information is collected.

Google Analytics

This website uses Google Analytics, a web analytics service offered by Google, Inc. Google Analytics uses cookies to track user behavior and website usage. The information generated by these cookies, including the user's IP address, is transmitted to Google's servers in the United States.

Google uses this information to evaluate website usage, create reports for the website operators, and provide related services. Google may also share this information with third parties if required by law or if they process the information on Google's behalf.

Google will not link your IP address to any other data they hold. By using this website, you agree to allow Google to process your data as described above.

Conveyance of Animals

No animals, except for guide dogs and hearing dogs, are allowed on private hires without prior written approval from the company. Additional fees will apply if traveling with animals.

Missed Flights

We do not assume responsibility for missed flights.

Complaints

In the event of a complaint about the company’s services, the hirer should endeavor to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of the hire. The Company will acknowledge all complaints within 14 days and will normally reply fully within 28 days.

General Exceptions

In case of a complaint about the company's services, the hirer should try to resolve the issue by speaking to the driver or the company. If this doesn't work, complaints must be submitted in writing within 14 days of the end of the hire. The company will acknowledge the complaint within 14 days and respond within 28 days.

Please note: In the event of a vehicle breakdown, puncture, or accident, we will try to finish the journey with another driver, but cannot guarantee the arrival time.

In the event of a circumstance outside of our control that affects our ability to fulfill our obligations under a contract, we will notify you as soon as possible. Our obligations will be temporarily suspended and the deadline for fulfilling them will be extended for the duration of the event.